Frequently Asked Questions

Standard delivery takes 2-5 business days across all cities in Pakistan via PostEx courier. Orders placed before 2 PM are dispatched the same day. Delivery to major cities (Lahore, Karachi, Islamabad) is typically faster - often within 2-3 days.

We ship all orders via PostEx - a reliable nationwide courier with coverage across all major and remote cities in Pakistan. PostEx provides real-time tracking and automatic SMS notifications.

Once your order is dispatched, you'll receive a tracking number via SMS. You can use this number on the PostEx website to track your order in real time. You can also contact us via WhatsApp and we'll get you an update immediately.

Yes! Delivery is free on all orders above Rs 8,000. For orders below this amount, a flat shipping fee applies which is clearly shown at checkout before you confirm your order.

Yes! We deliver to all cities across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, and remote areas. If you're unsure about your location, contact us and we'll confirm.

Delays can sometimes occur during holidays, high-volume sales periods, or due to courier logistic issues. If your order hasn't arrived within 5 business days, contact us immediately via WhatsApp. We coordinate directly with PostEx to resolve delivery issues as fast as possible.

PostEx will attempt redelivery or contact you via phone to reschedule. Please make sure your phone number is completely correct when placing your order. If the order is returned to us, we'll reach out to arrange a reship—note that a second shipping fee may apply.

Our IPL devices are dermatologically tested and safe for most skin types common in Pakistan. They work best on light to medium skin tones with dark hair. We always recommend doing a patch test on a small area first before full treatment. Contact our support team if you have any concerns about your skin type.

Most customers see visible hair reduction after 3-4 sessions. For near-permanent results, complete the full schedule:

• Month 1: Treat twice a week—builds the base.
• Month 2-3: Once a week (8 sessions)—up to 90% reduction by the end of Month 3.
• Maintenance: 1-2 sessions per year to stay hair-free.

IPL is significantly less painful than waxing or threading. Most users describe it as a mild warm sensation or a light snap. Our devices have multiple intensity settings—start on the lowest setting and increase gradually as you get comfortable. Sensitive areas may feel slightly more intense.

Yes! Most of our IPL devices can be used on the face, but avoid the area directly around the eyes. Use the lowest intensity setting for facial treatments. It works exceptionally well on the upper lip, chin, and sideburn areas. Always read the specific device manual for precise area recommendations.

All StyleAora IPL devices come with a genuine 6-Month IPL Warranty. If your device develops a manufacturing defect or stops working under normal use within 6 months, we will repair or replace it completely free of charge. Visit our IPL Warranty Policy for full details.

• Medical Grade Sapphire Crystal - superior quality, more effective, longer lifespan.
• Real 6-Month Warranty - actually honored, managed directly by our technical department.
• Physical Presence - structural warranty operations managed centrally out of Lahore.
• Premium Quality Standards - strict quality control protocols on all beauty technology inventory.
• Open Parcel Before Payment - zero risk purchase.

• Charge fully before first use using the provided cable.
• Clean the flash window with a soft dry cloth after each session.
• Store in a cool, dry place away from direct sunlight.
• Do not use on wet skin - shave the area first, then dry completely.
• Never drop or expose to water — the devices are not waterproof.

Yes - always shave the area 24 hours before your IPL session. The laser targets the hair root under the skin, not the hair on the surface. Shaving ensures the energy goes directly into the root rather than burning surface hair. Do not wax or thread - these remove the root entirely, which the IPL needs to target.

Flash count varies by model—our devices range from 300,000 to 999,000 flashes depending on the model you choose. At the recommended usage schedule, even 300,000 flashes is enough for years of full-body treatments. Check the individual product page for your device's specific flash count.

We offer a 7-day return policy from the date of delivery. Products must be unused and in their original condition. See our full Refund & Returns Policy for complete details.

We maintain a transparent tier system for all refund requests:

• 100% Refund - The product is completely new, unopened, and all original packaging is fully intact.
• 80% Refund - The outer IPL device packaging has been opened, but the device itself is completely unused and remains in brand-new condition.
• No Refund - The product has been explicitly used, altered, damaged, or returned past the 7-day policy window.

Initiating a return is simple and handled entirely via our direct support channels:

1. Contact us within 7 days of delivery via WhatsApp or email us at info@styleaora.com.
2. Share your unique order number, the specific reason for your return, and clear photos of the product's current condition.
3. Our operations team will verify the details and send your formal return approval within 24 hours.
4. Pack and safely ship the product back to us. Once inspected, you will receive your refund within 5-7 business days.

Please contact us immediately. If you received an incorrect product or a structurally defective item, we will cover 100% of the return shipping costs. We will gladly issue either a full 100% refund or ship out a brand-new replacement — completely tailored to whichever option you prefer. No complex questions asked.

Yes, we have clear protection rules for both immediate and long-term issues:

• If your device encounters a technical malfunction within the first 7 days of delivery, it qualifies as an immediate return for a 100% refund or direct replacement.
• If a hardware failure occurs between 7 days and 6 months, it is completely covered under our authentic 6-Month IPL Warranty for a fast, free repair or total replacement. Both protocols are actively honored by our local service team.

Once our warehouse receives, inspects, and logs the returned product, refunds are successfully processed within 5-7 business days. Refunds are issued directly back to your original payment method. For orders originally paid via cash on delivery (COD), simply provide your bank account details to our team, and we will transfer the funds securely to your account.